Frequently Asked Questions
Where does Julia Joy deliver?
We currently ship across the United Kingdom, ensuring every parcel arrives safely and promptly. Orders are processed within 1-3 business days, and delivery typically takes 2-5 business days once dispatched. Your order will reach you within 3-8 business days in total beautifully packed and ready to wear.
Which payment methods can I use?
You can securely check out using PayPal or Venmo. Both options offer a fast, reliable, and protected payment experience. All prices are displayed and processed in GBP (British Pounds) for your convenience.
Can I return or exchange my order?
Yes! We gladly accept returns and exchanges within 30 days of delivery for items that are new, unworn, and in their original packaging with tags attached.
We also offer free return shipping within the United Kingdom.
To start your return, please visit our Request a Return page or email us at info@juliajoy.shop with your Order ID and reason for return.
How do I know which size to order?
Each product page includes a Size Guide to help you find your best fit. If you’re between sizes, we recommend choosing the larger size for comfort.
How long does it take to receive a refund?
Once we’ve received and inspected your returned item, refunds are issued within 10 business days to your original payment method. You’ll receive an email confirmation as soon as your refund is complete simple, transparent, and hassle-free.
How should I care for my Julia Joy clothing?
Please refer to our detailed Product Care Guide for washing, drying, and storage tips to keep your garments looking their best.
How can I get in touch with your team?
Our friendly support team is always here to help! You can reach us at info@juliajoy.shop or through our Contact Form. We’re available Monday to Friday, 09:00-18:00 (GMT) and aim to respond to all messages within 24-48 business hours.