Accepted Payment Methods
At Julia Joy, we strive to make your shopping experience secure, seamless, and convenient. We currently accept payments via PayPal and Venmo. These trusted platforms allow for fast and reliable checkout while keeping your financial details fully protected.
Currency for Transactions
All purchases made on our website are processed in GBP (British Pounds). Prices displayed on the store reflect the total cost in GBP. If your PayPal or Venmo account is linked to a card or bank account in a different currency, your payment provider may apply conversion rates or additional fees, which are beyond the control of Julia Joy.
Secure Payment
Your financial safety is our top priority. All transactions on the Julia Joy website are protected by SSL encryption, ensuring your payment details are transmitted securely and remain inaccessible to unauthorised parties. We continuously monitor and maintain the integrity and confidentiality of your data throughout the checkout process.
Shipping Policy Overview
Julia Joy offers fast and reliable delivery within the United Kingdom. Orders are typically processed within 1 to 3 business days and delivered within 2 to 5 business days, depending on your location. For full details on shipping cut-off times, handling procedures, and estimated delivery windows, please refer to our Shipping Policy
Return & Refund Policy Overview
We are committed to ensuring complete customer satisfaction. Returns and exchanges are accepted for both defective and non-defective items within 30 days of delivery, provided that products are returned in their original, unused condition. Refunds are processed promptly after inspection. For full details on the returns process, eligibility, and timelines, please review our Return & Refund Policy
Privacy Policy Overview
At Julia Joy, we are dedicated to protecting your personal information. All data is collected and processed in accordance with the UK GDPR and Data Protection Act 2018. We use your information solely to provide services and improve your shopping experience — never to sell or share it with unauthorised third parties. For complete details, please visit our Privacy Policy
Google Merchant Center Compliance
Julia Joy adheres strictly to all Google Merchant Center policies. All billing, pricing, and checkout information displayed on our website is accurate, transparent, and compliant with Google’s retail standards. Customers can shop confidently knowing that every transaction meets the highest ethical and regulatory standards.
Need Help?
If you have any questions about billing, payment, or your order, our customer support team is ready to assist you.
Store Name: Julia Joy
Email: info@juliajoy.shop
Address: 16 Howard St, Belfast BT1 6PA, United Kingdom
Operating Hours: Monday to Friday, 9:00 – 18:00 (GMT)
Contact Page: Contact us
Our customer care team aims to respond to all enquiries within 24–48 hours (Monday to Friday).